Frequently Asked Questions

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FAQ The FAQ is organized into different categories, please select a category that you are interested in. Categories Sales (4) Do I have to pay to use shared SSL? Can I upgrade/downgrade my hosting plan? Pre-Sales (2) How do I transfer an exiting website? E-mail (11) How do I access my webmail account? What kind of virus protection do you have on your mail server? I am getting a lot of emails bouncing back to me. How can I fix this issue? Support (26) When will my account be ready? Can I host multiple websites with one hosting plan? Do you support DSN-less connections? DNS (3) I have changed my domains DNS Nameserver Records to point at my new space, when will it start working? How do domain names and DNS work? How do i point my domain name at my new hosting account? FrontPage (5) I get the error "Unable to install FrontPage Extensions. Please try again or contact" when trying to install Frontpage Extensions. How do I log into my site using FrontPage? What is a Frontpage Webbot? FTP (6) Is anonymous FTP supported? How can i FTP to my site before my domain name is pointing at your network? Can I create different FTP users for sub directories within my web space? ASP.Net (7) Can ASP.NET be debugged on the server using the runtime debugger in Visual Studio.NET? How do I configure custom error pages for my ASP.Net application? My \wwwroot\Application1\BIN directory is not working? Active Server Pages (Classic ASP) (2) Do you install custom COM components? General (3) Do you cache website content? Why won't my CSS files update? Can I run an .exe on your server? What counts towards my allowed data transfer (bandwidth) amount? Datacenter (1) Is the datacenter secure?